Our Policies & FAQ’s

Delivery & Pick Up

We offer both pick up and delivery options at Bakes By Tiss. We’ll ask when to enter your expected delivery date during your shop checkout or via custom order forms

Airdrie Pickup: FREE pick up at the bakers home

Personal Delivery: for a fee, we offer delivery within the Calgary, Airdrie and surrounding areas.

Scheduled delivery windows: Orders are delivered at an arranged and agreed date & time, additional fees may be required depending on travel distance.

Order turn around

As a small business - we do our best to accommodate your orders, however we ask for a 5 business day notice for new orders, and 2 weeks for custom orders.

Custom orders: minimum 2 weeks notice

Shop orders: minimum 5 business days

Rush orders: if we can accommodate we can offer rush orders for an agreed rush fee.

CAKE CARE Tips

Cake STORAGE

Cakes are required to be stored in the fridge, but recommended to be enjoyed at room temperature. This means that you will need to find space in your fridge for your cake, and bring it out 3 hours before serving.

CAKE DIsplay

When displaying your cake, ensure the room is as cool as possible, and kept out of direct sunlight and heat especially in the summer months. If you’re placing your cake on a table or using a cake stand, make sure it’s nice and sturdy before popping your cake on.

Cake leftovers/freshness

Leftovers can be stored in an airtight container for up to three days for optimal cake freshness. When moving your cake around, keep it level at all times.

CAKE TRANSPORTATION

Hold the cake box from the bottom, avoiding handling it from the sides.

During transportation, keep baked goods away from direct sunlight in an air-conditioned vehicle.

Place the cake on a flat surface, like the footwell of the passenger seat, to prevent tipping or damage.

FAQ’s

  • At Bakes By Tiss, we strive to ensure your satisfaction with every purchase. Due to the nature of our products, we do not offer returns, refunds, or exchanges. However, if you encounter any issues or are unsatisfied with your order, please reach out to our Customer Service Team at hello@bakesbytiss.com within 2 days of picking up your order. Please include your order number, photos of the product and packaging from all angles, a detailed description of the issue, and information on how the item was transported and stored. We are committed to addressing your concerns and ensuring your experience with Bakes By Tiss exceeds your expectations. Once picked up or delivered, we are not liable for any damage, so please consider the necessary care for your order.

  • All cancellation requests must be submitted a minimum of 3 business days prior to your scheduled pick up. However once preparation and baking has commenced, there are NO REFUNDS provided for cancellations or modifications.

  • For large order quantities, please reach out to hello@bakesbytiss.com at least two weeks (14 days) prior to desired pick up date with:

    • The date you’d like your order for

    • Quantities required, and desired flavours.

    • Our team will provide you with the options we have available to best suit your needs.

  • For custom orders please submit a custom order request, click on the “CUSTOM ORDER” Button in the navigation.

  • Item deCreative License

    At Bakes by Tiss, we bakers, designers, and decorators will follow customer provided recommendations, directions and specifications to the best of their ability. However, creative license is often needed to ensure that every product that leaves our shop will reflect our highest of standards. Every item that leaves our kitchen is handmade, meaning each item is unique. Bakes by Tiss cannot guarantee 100% accuracy in regards to colour matching, proportions, or composition. scription

Cutting Slices

While there are no rules about how to cut your cake, we’ve put together a few quick steps to help guide you through the cake cutting process.

Taller cakes and even portions, we recommend using a chopping board and cutting slices.

Slices:

TIP: Before you slice, take care to remove all toppers. embellishments and flowers.

1. Grab a chopping board, and hold it up against your cake.
2. Cut down all the way through the cake, letting the slice of cake gently fall onto the chopping board.
3. Cut into portions as desired - you can cut both horizontally and vertically.
Enjoy!

Custom Orders

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Custom Orders 〰️

CUSTOM ORDERS

Looking for something unique, beautiful and designed especially for your event?

  • Stunning 2 or 3 tiered cakes - custom made for your special event

  • The wow moment cake of your dream, we can collab together to build your Pinterest worthy wedding cake.

  • Beautiful and elegant macaron towers, choose different flavours and customize tower size to your guest list!

  • Add a la cart style baks goods for your event, whether that’s a macaron tower, plus a custom cake and party favors. You choose! (2-3 weeks notice so plan ahead)

Custom Orders